The second most common support call: incorrect wiring between the smart meter and inverter. Different Deye models have different configurations — generic diagrams cause errors.
CT Direction — All inverters except 1-ph 10 kW and 12 kW: CTs face toward the loads
Pin Config — Smart Meter Pin 13 → RJ45 Pin 1, Smart Meter Pin 14 → RJ45 Pin 2
All inverters except Single-phase 8 kW use Pin 1 and Pin 2 for communication
Use a twisted pair cable for comms between inverter and meter
Use the Meter RJ45 port for communication — if no meter port exists, RS485 port can be used
Have the inverter model number ready (printed on the unit's rating label)
Confirm whether it's a single-phase or three-phase installation
Note the smart meter model you're using (SDM120 CT or other)
Call Deye technical support on 02 8529 6809 — we'll talk you through it in real time
Use the Meter RJ45 port for communication — if no meter port exists, RS485 port can be used